Cancellation policy
Last updated: October 13, 2026
Membership renewal and optional credit auto-reload are separate authorizations.
Cancel a membership
- Before your next renewal, open Cancel subscription or email support@wallura.net.
- Provide the purchase email and order or receipt reference, and clearly request that future renewals stop.
- Keep the confirmation and check the effective date and membership end date.
Processing and effective date
Cancellation requests are processed within 7–14 business days. Request cancellation early enough before the next billing date to allow processing. A form acknowledgement is not confirmation that the subscription has been cancelled. We confirm completion and its effective date; future renewals stop once cancellation takes effect. Contact support if a renewal is approaching or you have not received confirmation.
Trials and access
A trial applies only if your selected offer expressly includes one. Request cancellation before its end if you do not want paid renewal. Your confirmation identifies when membership access ends; do not assume submitting the form ends access immediately.
Credit auto-reload
If you enabled credit auto-reload in the app, disable it in the app to stop future automatic credit purchases. This does not cancel a membership. One-time credit packs do not renew.
Already-paid amounts
Cancellation does not itself issue a refund. Membership payments have the 30-day money-back guarantee. Request a refund separately if you want an eligible payment returned. Statutory rights remain unaffected.