Refund policy
Last updated: October 13, 2026
This policy covers Orivue/Bizhi membership and credit purchases made through this website.
Membership: 30-day money-back guarantee
You may request a full refund of a membership payment within 30 days of that payment. This includes renewal payments. Membership use does not reduce the refund under this guarantee. Contact support using the purchase email and identify the payment you want refunded.
Credit purchases
One-time credit packs and credit auto-reloads follow the existing credit purchase terms: sales are final except where required by law or where we grant a refund for a billing error, non-delivery or another reviewed issue. The membership guarantee does not apply to separate credit purchases.
How to request a refund
- Use the refund request form or email support@wallura.net.
- Include your purchase email, payment date, amount and receipt or order reference. Never send a full card number, card security code or password.
- Keep the acknowledgement and our refund confirmation. Submitting a request does not itself execute a refund.
Payment problems and processing
Report duplicate or incorrect charges and purchases that did not reach your account. We review the payment and confirm the outcome. Approved refunds are returned to the original payment method wherever possible; your bank controls when the credit appears. Contact support if you have not received an outcome or an expected refund.
Renewals and your rights
A refund request does not automatically cancel future renewals. If you want both, explicitly request both and follow the cancellation policy. Nothing in this policy limits mandatory consumer rights, including remedies for non-delivery or services not as described.